MBI Industrial Medicine, Inc.

Medical Assistant Back Office Lead-West location

Phoenix, AZ

Job description


Founded in 1982, MBI Industrial Medicine, Inc. is an Arizona based company operating seven full service facilities staffed with medical professionals who provide the full spectrum of Occupational Medicine for employers and their employees and is currently looking for a Medical Assistant specializing in work-related injury rehabilitation to join their team! MBI is a fast paced environment, where a Medical Assistant can gain a wide range of experience in the healthcare industry.


In addition to performing various medical support specialist duties, performs lead duties for back-office staff to ensure optimal patient flow and excellent customer service in accordance with MBI/OUCH policies, practices and procedures. Ensures the delivery of exceptional customer service by putting all customers (internal and external) first.


  • Effective communication and interaction with employers, patients, providers, and other colleagues
  • Leadership capabilities
  • Working knowledge of occupational and urgent care medicine requirements
  • Working knowledge of clinical operations
  • Establish and maintain working relationship with all levels of colleagues
  • Above average organizational/leadership skills
  • Excellent customer service skills
  • Professional/positive attitude
  • Willingness to participate in Continuing Medical Education
  • Willingness to attend and successfully complete Urine Drug Screen (UDS) and Breath Alcohol Testing (BAT) certification class

Essential Duties:

  • Prepares patients for physical examinations, including vital signs
  • Assists physician during examination
  • Maintain supplies, cleans and stocks rooms with required supplies
  • Operates autoclave in accordance with policy and procedures that meets all regulatory requirement
  • Maintains and operates all clinical equipment, including calibration and record keeping in accordance with current policy and procedures
  • Performs blood draws and/or injections as directed by the presiding medical provider
  • Assists in surgery set-up and injury care as directed by the presiding medical provider
  • Performs UDS/BAT for both DOT and Non-DOT drug screens using the proper chain of custody, ensure preparation for specimen pick-up and shipment to appropriate laboratory
  • The ability to perform on-site and/or on-call duties as required
  • Follows HIIPAA guidelines and safety rules as outlined in training received
  • Assists in medical record maintenance
  • Performs front office clerical duties such as answering telephones, check-in, check-out, and record processing
  • Dispenses medications as directed by medical provider and in accordance with state regulations

Lead Duties:

  • Assists with back office scheduling
  • Leads all back office personnel under the direction of Center Medical Director and/or Center Administrator
  • Assigns duties and responsibilities for back office personnel
  • Performs on-going training and development for back office personnel
  • Maintains pharmacy inventory system (in accordance with state specific guidelines) as directed by the Center Medical Director
  • Participates in the hiring of new back office colleagues
  • Performs duties to achieve or exceed established service standards
  • Performs any other tasks and duties as assigned
  • Maintains logs according to state inspection rules


  • Medical Assistant Certificate from an accredited Medical Assisting Program
  • Minimum 2 years of medical assisting experience
  • Current CPR Certificate